At ZORNAVEX, customer satisfaction is our top priority. We are committed to providing high-quality products and services. Should you find yourself dissatisfied with a purchase, our Money Back Guarantee policy is designed to provide you with peace of mind.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. You have 30 days from the receipt of your item to initiate a return.
To start a return, please contact our customer support team at [email protected] with your order number and a brief description of the issue. Our team will provide you with a return shipping label and further instructions.
Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Certain items are exempt from being returned. These include perishable goods such as food, flowers, newspapers, or magazines. Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases.
If you need to exchange an item, contact us at [email protected]. Please note that exchanges are subject to product availability and may be limited to certain categories.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our Money Back Guarantee policy, please contact us at [email protected] or call our customer service line at (123) 456-7890.
Effective Date: October 15, 2023